Frequently Asked Questions

We’ll chat—one call or a few—until we fully understand your vision (sketches, mood board, or reference ranges welcome). From there we align on scope, finishes, volumes, and certifications, then share a proposal with timeline and milestones.

No. We limit concurrent projects to protect quality and delivery. If we’re at capacity, we’ll offer the next available start window.

MOQs are flexible by range and finish. Pilot batches can be small; full runs scale from there. We’ll recommend the most cost-efficient breakpoints.

Lead-free brass bodies and 304/316 stainless-steel components, paired with premium European ceramic cartridges and SABS-calibrated aerators.

Any finish you can dream of—plus the standards: Chrome, Matte Black, Brushed Gold, Brushed Bronze, Graphite, Gunmetal, and Rose. We recommend PVD for premium, high-touch durability; Chrome/Nickel are electroplated; Matte Black can be PVD or powder depending on application.

Yes—salt-spray (typically 96–240 h+ depending on finish), hydrostatic pressure/leak checks, and handle life-cycle tests.

Inline QC gates at casting, machining, polishing, finishing, and assembly. Serialized batches enable full material and process traceability.

Manufactured in ISO-certified facilities. We supply SABS and/or WaterMark documentation per model set, including materials, pressure ratings, and installation guidance.

Yes—TDS, installation instructions, maintenance notes, and spare-parts maps are included with each range.

Absolutely. Custom bodies, spout geometries, handle knurls, and surface textures are available. We advise on manufacturability before tooling.

Where applicable. We can integrate your IP or propose DevSpec features. NDAs are standard before sharing drawings.

Yes—logo application, laser marks, labels, cartons/inserts, and manuals can all be fully branded; this is complimentary for first-time clients.

Key wear parts are purpose-designed to be compatible with widely available replacement components, simplifying service over the product’s life.

Yes—cartridges, aerators, seals, and finish-matched touch-up kits are supported for the lifetime of the range.

Closed-loop water systems, advanced waste filtration, reduced plastic packaging wherever possible, and energy-efficient finishing lines—minimizing environmental impact without compromising quality.

Typical windows (scope-dependent): design refinement 1–3 weeks, tooling ~2 weeks, pilot build ~1 week, production 3–4 weeks, freight ~3 weeks. Your project plan is confirmed in the proposal.

Yes—complete logistics support, including export documentation and customs clearance; we partner with factory-network shipping lines to secure efficient rates.

Factory-backed, industry-standard warranty on bodies/finish and cartridges (terms by market). Misuse, improper installation, or non-compliant water conditions are excluded.

We run root-cause analysis using batch serialization. Approved claims receive replacements or credit per the agreed warranty terms.

Milestone updates via our shared live document—design sign-off, tooling, pilot, finish QC, pre-shipment—plus photos/video from the line and batch documentation.

Your project manager is your single point of contact; engineering joins for drawings, tolerance reviews, and compliance questions.